Zebra Telehealth Refund Policy
To request an appointment with Zebra Telehealth, a valid payment method is required. A transaction hold will be placed on your payment method and once the appointment is complete the visit fee will be charged and collected. A transaction may be eligible for a refund up to 30 days from the date of the completed visit. After this period, Zebra Telehealth will not review or issue refunds for captured payments. If you cancel your appointment at least two hours prior to a scheduled visit, the transaction hold will be released, and no charge will be incurred. If you do not cancel your appointment and you do not show up for your appointment, the hold on your card will remain and you will have the opportunity to reschedule your appointment. In the rare event that a Healthcare Provider cancels or does not attend the appointment, you will be eligible for a full refund, or the payment hold will be released. Zebra Telehealth does not guarantee a specific outcome related to appointments scheduled utilizing the Zebra Telehealth platform. If you are unhappy with your appointment, you can reach out to Zebra Telehealth support staff at which time they will determine if a refund is warranted. Zebra Telehealth has the right to refuse service based on patient eligibility.
Terms and Conditions
While utilizing the Services, you may encounter certain Content that ZEBRA TELEHEALTH makes available to you. “Content” means content, text, data, graphics, images, photographs, video, audio, information, suggestions, articles, scheduling availability, guidance, and other materials provided, made available or otherwise found through the Services, including, without limitation, Content provided in direct response to your questions or postings (“Content”). You acknowledge that the provision of such Content does not create a medical professional-patient relationship, and does not constitute an opinion, medical advice, or diagnosis or treatment, but is provided to assist you in choosing a doctor, or other healthcare professional, provider, organization, or agent or affiliate thereof (collectively, “Healthcare Providers”) or otherwise be generally informative.
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “911” IMMEDIATELY.
- Our Services
ZEBRA TELEHEALTH is not a physician or other health care provider and does not provide medical advice. ZEBRA TELEHEALTH is an online interface that is utilized by independent physicians and other health care providers (collectively “Healthcare Providers”) to communicate with you. Your interactions with Healthcare Providers via the Service are not intended to take the place of your relationship with your primary health care practitioners. Neither ZEBRA TELEHEALTH, nor any of its subsidiaries or affiliates or any third party who may promote the Service or provide a link to the Service, shall be liable for any professional advice obtained from a Healthcare Provider via the Service or for any other information obtained on the Site. ZEBRA TELEHEALTH does not refer, recommend, or endorse any particular Healthcare Provider, test, medication, procedure, opinion, or other information that may appear through the Service or that is recommended by Healthcare Providers that may use the Service. You acknowledge that your reliance on any information provided by Healthcare Providers via the Service is solely at your own risk, and you assume full responsibility for all risk associated herewith.
ZEBRA TELEHEALTH does not make representations or warranties about the training or skill of Healthcare Providers who utilize the Service. You will be provided with a list of available Healthcare Providers located in the U. S. based on the information you, your employer or your plan sponsor provide to ZEBRA TELEHEALTH. You assume all responsibility in connection with choosing any Healthcare Provider, whether or not you obtained information about such Healthcare Provide on or through the Services.
- No Provider Patient Relationship
THE CONTENT OF THE SITE AND SERVICES, INCLUDING WITHOUT LIMITATION, TEXT, COPY, AUDIO, VIDEO, PHOTOGRAPHS, ILLUSTRATIONS, GRAPHICS AND OTHER VISUALS, IS FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT OR RECOMMENDATIONS OF ANY KIND. YOU SHOULD SEEK THE ADVICE OF A QUALIFIED HEATH CARE PROFESSIONAL WITH ANY QUESTIONS OR CONCERNS YOU MAY HAVE REGARDING YOUR INDIVIDUAL NEEDS AND ANY MEDICAL CONDITIONS. ALL INFORMATION PROVIDED BY ZEBRA TELEHEALTH OR IN CONNECTION WITH ANY COMMUNICATIONS SUPPORTED BY ZEBRA TELEHEALTH, INCLUDING BUT NOT LIMITED TO COMMUNICATIONS WITH ZEBRA TELEHEALTH PERSONNEL IS INTENDED TO BE FOR GENERAL INFORMATIONAL PURPOSES ONLY, AND IS IN NO WAY INTENDED TO CREATE A PHYSICIAN OR OTHER HEALTHCARE PROVIDER PATIENT RELATIONSHIP AS DEFINED BY STATE AND FEDERAL LAW. THE SITE AND SERVICES ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL DIAGNOSIS OR TREATMENT. RELIANCE ON ANY INFORMATION APPEARING ON THE SITE, WHETHER PROVIDED BY ZEBRA TELEHEALTH, ITS CONTENT PROVIDERS, MEDICAL EXPERTS, CLIENTS, VISITORS TO THE SITE OR OTHERS, IS SOLELY AT YOUR OWN RISK. WHILE ZEBRA TELEHEALTH FACILITATES YOUR SELECTION OF, COMMUNICATIONS WITH AND OTHER INTERACTIONS WITH HEALTHCARE PROVIDERS, ZEBRA TELEHEALTH DOES NOT PROVIDE MEDICAL SERVICES AND THE PHYSICIAN OR OTHER HEALTHCARE PROVIDER PATIENT RELATIONSHIP IS BETWEEN YOU AND THE HEALTHCARE PROVIDER YOU SELECT. ALL HEALTHCARE PROVIDERS IDENTIFIED OR ACCESSIBLE ON THE SITE ARE INDEPENDENT PROVIDERS AND ARE NOT EMPLOYED BY OR AFFILIATED WITH ZEBRA TELEHEALTH.
YOU ARE RESPONSIBLE FOR CHOOSING YOUR OWN HEALTHCARE PROVIDER, INCLUDING WITHOUT LIMITATION, DETERMINING WHETHER THE APPLICABLE HEALTHCARE PROVIDER IS SUITABLE FOR YOUR HEALTHCARE NEEDS BASED ON SPECIALTY, EXPERIENCE, QUALIFICATION, LICENSES AND OTHER IMPORTANT FACTS AND CIRCUMSTANCES THAT COULD IMPACT YOUR CARE. YOU SHOULD OBTAIN ANY ADDITIONAL INFORMATION NECESSARY TO MAKE AN INFORMED DECISION PRIOR TO UTILIZING ANY SPECIFIC HEALTHCARE PROVIDER.
ZEBRA TELEHEALTH (a) does not employ, refer, recommend, or endorse any Healthcare Providers, (b) does not make any representations or warranties with respect to these Healthcare Providers or the quality of the services they may provide, (c) is not responsible for ensuring that information (including credentials) a Healthcare Provider provides about himself or herself is accurate or up-to-date, and (d) is not responsible for making sure that Healthcare Provider’s’ services are actually provided or are up to a certain standard of quality. We do not control the actions of any Healthcare Providers and Healthcare Providers are not our employees.
- Telehealth Video Services
Access to certain telehealth visits may be provided through the Services, including but not limited to, via ZEBRA TELEHEALTH’S telecommunication service, which includes video, telephone, and text messaging. ZEBRA TELEHELTH is not a healthcare provider, insurance provider, or a prescription fulfillment warehouse. In providing the ZEBRA Telecommunication Service, ZEBRA TELEHEALTH’s role is limited to making certain telehealth related information available to you and/or facilitating your access to telehealth services provided by Healthcare Providers. ZEBRA TELEHEALTH is not responsible for such Healthcare Providers’ acts or omissions, or for any content of your communications with them. ZEBRA TELEHEALTH is independent of the Healthcare Providers and does not employ or otherwise exercise any control over the services provided by Healthcare Providers, regardless of whether they utilize the ZEBRA Telecommunication Service.
- License And Access
- Ownership Of Site And Related Materials
All of the Content is owned by ZEBRA TELEHEALTH or our licensors and is protected by copyright, trademark, patent, and trade secret laws, other proprietary rights, and international treaties. You acknowledge that the Services and any underlying technology or software used in connection with the Services contain ZEBRA TELEHEALTH’S proprietary information. We give you permission to use the Content for personal, non-commercial purposes only and do not transfer any intellectual property rights to you by virtue of permitting your use of the Services. You agree not to engage in any activity that would constitute copyright infringement with respect to the Site or Site Materials. You may print, download, and store information from the Services for your own convenience, but you may not copy, distribute, republish (except as expressly permitted herein), sell, or exploit any of the Content, or exploit the Services in whole or in part, for any commercial gain or purpose whatsoever. Except as expressly provided herein, neither ZEBRA TELEHEALTH nor its suppliers grant you any express or implied rights, and all rights in the Services not expressly granted by ZEBRA TELEHEALTH to you are retained by ZEBRA TELEHEALTH.
- Electronic Communications
When you use the Service, including emails, text messages, and other communications sent to Zebra Telehealth from your desktop or mobile device, you are communicating with us electronically. You hereby consent to receiving such communications for transactional, operational, or informational purposes, and you represent and warrant that each person you register for the Services or for whom you provide a wireless phone number has consented to receive communications from ZEBRA TELEHEALTH. You agree to indemnify and hold ZEBRA TELEHEALTH harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to your breach of the foregoing.
Message and data rates from your mobile telephone service provider may apply and are subject to the terms and conditions imposed by your provider. You can opt out of receiving text messages at any time by adjusting your notification settings in your account or otherwise following the given instructions for doing so. Note that opting out of receiving all texts may impact your use of the Services.
- Site Access, Security and Restrictions; Passwords
When creating a subscriber account for the Site, you agree to complete the registration process by providing current, complete, and accurate information as required by ZEBRA TELEHEALTH. If you wish to access certain areas of this Site or the Site Materials available on or through certain areas of this Site (“Protected Areas”) you must choose a password during your completion of this Site’s registration process. You are solely responsible for the confidentiality and use of your password, as well as for any activities conducted on or through this Site using your password. Your access to the Site may be revoked by ZEBRA TELEHEALTH at any time with or without cause. You may not use any scraper, crawler, spider, robot or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site.
- Accuracy and Integrity of Information
Although ZEBRA TELEHEALTH attempts to ensure the integrity and accuracy of the Site, it makes no representations, warranties or guarantees as to the correctness or accuracy of the Site and Content thereon. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform ZEBRA TELEHEALTH so that it can be corrected. Information contained on the Site may be changed or updated without notice. ZEBRA TELEHEALTH shall have no responsibility or liability for information or Content posted to the Site from any non-ZEBRA TELEHEALTH affiliated third party.
- Links to Other Sites
ZEBRA TELEHEALTH makes no representations or warranties with regard to websites that you may access through the Site. Accordingly, we expressly disclaim any responsibility for the content, policies and practices of these other sites and for the availability, accuracy, reliability, completeness, currency, quality, performance or suitability of the information, products and services available or advertised on or through these other sites. If you decide to access any of the third-party sites linked to this Site, you do this entirely at your own risk.
- User Information
If you submit, upload, post or transmit any health information, medical history, conditions, problems, symptoms, personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images or other materials to us or our Site (“User Information”), you agree not to provide any User Information that (1) is false, inaccurate, defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets or intellectual property rights of any person or entity, or (3) contains or transmits a virus or any other harmful component. You agree not to contact other site users through unsolicited e-mail, telephone calls, mailings or any other method of communication. You represent and warrant to ZEBRA TELEHEALTH and its Providers that you have the legal right and authorization to provide all User Information to ZEBRA TELEHEALTH and its Providers for use as set forth herein and required by ZEBRA TELEHEALTH and the Provider.
- Claims of Copyright Infringement
ZEBRA TELEHEALTH respects the intellectual property rights of others and expects its users to do the same. We disclaim any responsibility or liability for copyrighted materials posted on our site. If you believe that your work has been copied in a manner that constitutes copyright infringement, please follow the procedures set forth below. In accordance with the Digital Millennium Copyright Act (“DMCA”), we will respond promptly to notices of alleged infringement that are reported to ZEBRA TELEHEALTH’S Designated Copyright Agent, identified below.
Notices of Alleged Infringement for Content Made Available on the Site
Alleged copyright infringements taking place on or through our Site may be reported by sending us a notice (“Notice”) complying with the following requirements.
- Identify the copyrighted works that you claim have been infringed.
- Identify the material or link you claim is infringing (or the subject of infringing activity) and that access to which is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Site where such material may be found.
- Provide your mailing address, telephone number, and, if available, email address.
- Include both of the following statements in the body of the Notice:
“I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”
“I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”
- Provide your full legal name and your electronic or physical signature.
Deliver this Notice, with all items completed, to email@example.com.
- Disclaimer of Warranties
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO: (A) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, RELIABILITY, COMPLETENESS, CURRENCY, QUALITY, PERFORMANCE OR SUITABILITY OF THIS SITE, THE SITE MATERIALS, OR ANY PRODUCTS, SERVICES OR RESULTS OBTAINED ON OR THROUGH THIS SITE; AND (B) ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, THAT THIS SITE OR ANY SITE MATERIALS WILL ASSIST YOU IN IDENTIFYING A SUITABLE HEALTHCARE PROVIDER OR FOR ANY OTHER PURPOSE. WE DO NOT REPRESENT OR WARRANT THAT THIS SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE AND THE SITE MATERIALS IS ENTIRELY AT YOUR OWN RISK.
ZEBRA TELEHEALTH EXPRESSLY DISCLAIMS ANY AND ALL RESPONSIBILITY AND LIABILITY WITH RESPECT TO SEPARATE AGREEMENTS YOU MAY MAKE WITH HEALTHCARE PROVIDERS OR WITH THIRD PARTIES WHO OFFER PRODUCTS OR SERVICES ON OR THROUGH THIS SITE, AND YOU WILL LOOK SOLELY TO SUCH HEALTHCARE PROVIDERS AND THIRD PARTIES WITH RESPECT TO ANY AND ALL CLAIMS ARISING OUT OF SUCH AGREEMENTS AND/OR SUCH PRODUCTS OR SERVICES.
- Limitation of Liability
UNDER NO CIRCUMSTANCES WILL ZEBRA TELEHEALTH OR ITS AFFILIATES, OR ANY OF OUR OR THEIR RESPECTIVE DIRECTORS, OFFICERS, SHAREHOLDERS, PROPRIETORS, PARTNERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SERVANTS, ATTORNEYS, PREDECESSORS, SUCCESSORS OR ASSIGNS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY LINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR LINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES. TO THE EXTENT ANY ASPECTS OF THE FOREGOING LIMITATIONS OF LIABILITY ARE NOT ENFORCEABLE, THE MAXIMUM LIABILITY OF ZEBRA TELEHEALTH TO YOU WITH RESPECT TO YOUR USE OF THIS SITE IS $100.00 (ONE THOUSAND DOLLARS).
- Governing Law; Dispute Resolution
ANY ACTION ARISING OUT OF THE CONTENT OF THIS SITE, YOUR USE OF THE SITE MATERIALS OR YOUR UNAUTHORIZED CITATION, REPRODUCTION OR RE-PUBLICATION OF ANY SITE MATERIALS OR ANY ACTION TO ENFORCE THIS USER AGREEMENT WILL BE BROUGHT ONLY IN THE FEDERAL OR STATE COURTS PRESIDING IN SEATTLE, WASHINGTON, U.S.A., AND YOU EXPRESSLY AGREE TO BE SUBJECT TO THE JURISDICTION OF SUCH COURTS. USE OF THIS SITE IS LIMITED SOLELY TO PERSONS WHO AGREE TO RESOLVE ANY AND ALL DISPUTES PERTAINING TO THIS SITE IN THE FEDERAL AND STATE COURTS OF WASHINGTON, AND SUCH AN AGREEMENT IS AN EXPRESS CONDITION TO USE OF THIS SITE.
- Force Majeure
We will not be deemed to be in breach of these terms due to any event or occurrence beyond our reasonable control, including without limitation, acts of God, terrorism, war, invasion, failures of any public networks, electrical shortages, earthquakes or floods, civil disorder, strikes, fire or other disaster.
- Right to Modify Revisions; General
- Entire Agreement